Cookie Policy
Last updated: 23 March 2026
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, keep you logged in, and understand how you use the site. Some cookies are essential for the website to function; others help us improve your experience.
2. Cookies we use
2.1 Strictly necessary cookies
These cookies are essential for the Platform to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| sb-*-auth-token | Authentication session (Supabase). Keeps you logged in. | Session / 7 days |
| sb-*-auth-token-code-verifier | OAuth PKCE flow security token. Required for Google sign-in. | Session |
| ow-cookie-consent | Stores your cookie preferences. | 12 months |
2.2 Functional cookies
These cookies remember your preferences and choices to provide a better experience.
| Cookie | Purpose | Duration |
|---|---|---|
| intake_form_data | Stores your “Get Started” form responses (sessionStorage, not a cookie). Used to personalise search results. | Browser session |
2.3 Analytics cookies
These cookies help us understand how visitors interact with the Platform so we can improve it.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga, _ga_* | Google Analytics. Tracks page views, user journeys, and aggregate usage patterns. Data is anonymised. | 24 months |
2.4 Third-party cookies
These cookies are set by external services we integrate with.
| Service | Purpose | Policy |
|---|---|---|
| Google (Sign-in) | OAuth authentication when you sign in with Google | Google Privacy Policy |
| Stripe | Fraud prevention and payment processing for booking deposits | Stripe Privacy Policy |
| Google Maps | Location search autocomplete and geocoding | Google Privacy Policy |
3. Managing your cookie preferences
You can control cookies in several ways:
- Cookie banner: When you first visit the site, you can accept or reject non-essential cookies
- Browser settings: Most browsers let you block or delete cookies. See your browser's help pages for instructions
- Google Analytics opt-out: Install the Google Analytics opt-out browser add-on
Blocking essential cookies may prevent you from logging in or booking appointments.
4. Local storage and session storage
In addition to cookies, we use browser local storage and session storage to store:
- Authentication tokens (local storage, managed by Supabase)
- Form data during multi-step flows (session storage, cleared when tab closes)
These behave similarly to cookies but are not sent with HTTP requests.
5. Changes to this policy
We may update this Cookie Policy when we add new services or change how we use cookies. The date at the top of this page indicates the most recent revision.
6. Contact
If you have questions about our use of cookies, contact us at privacy@openwide.clinic.
For full details on how we process personal data, see our Privacy Policy.