Cookie Policy
Last updated: 11 June 2026
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, keep you logged in, and understand how you use the site. Some cookies are essential for the website to function; others help us improve your experience.
2. Cookies we use
2.1 Strictly necessary cookies
These cookies are essential for the Platform to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| sb-*-auth-token | Authentication session (Supabase). Keeps you logged in. | Session / 7 days |
| sb-*-auth-token-code-verifier | OAuth PKCE flow security token. Required for Google sign-in. | Session |
2.2 Functional storage
We use browser local storage (not cookies) to store your preferences.
| Key | Purpose | Duration |
|---|---|---|
| ow-cookie-consent | Stores your cookie preference choice (localStorage, not a cookie). | Until cleared |
| intake_form_data | Stores your “Get Started” form responses to personalise search results (sessionStorage). | Browser session |
2.3 Analytics (cookieless)
We use Vercel Analytics and Vercel Speed Insights to understand how visitors use the Platform. These tools are cookieless — they do not set any cookies or persistent identifiers on your device, do not track you across sites, and do not build individual profiles. Data is aggregated and anonymised. No consent is required for these tools under the UK Privacy and Electronic Communications Regulations (PECR).
2.4 Third-party cookies
These cookies are set by external services we integrate with, only when you use those features.
| Service | When set | Policy |
|---|---|---|
| Google (Sign-in) | Only when you choose to sign in with Google | Google Privacy Policy |
| Stripe | Only when completing a deposit payment | Stripe Privacy Policy |
| Google Maps | Only when using location search or map features | Google Privacy Policy |
3. Managing your cookie preferences
You can control cookies in several ways:
- Cookie banner: When you first visit the site, you can accept or reject non-essential cookies
- Update preferences: Use the button below to change your choice at any time
- Browser settings: Most browsers let you block or delete cookies. See your browser's help pages for instructions
Blocking essential cookies may prevent you from logging in or booking appointments.
4. Local storage and session storage
In addition to cookies, we use browser local storage and session storage to store:
- Authentication tokens (local storage, managed by Supabase)
- Form data during multi-step flows (session storage, cleared when tab closes)
- Your cookie preference (local storage)
These behave similarly to cookies but are not sent with HTTP requests and are not accessible to third parties.
5. Changes to this policy
We may update this Cookie Policy when we add new services or change how we use cookies. The date at the top of this page indicates the most recent revision.
6. Contact
If you have questions about our use of cookies, contact us at [email protected].
For full details on how we process personal data, see our Privacy Policy.